Sync is not completing
- Export unsynced data before changing account or cloud state.
- Check your connection and the status in Google Drive sync settings.
- Confirm the signed-in member and connected Drive use the same Google account.
- If authorization expired, reconnect that account. If a first-sync choice is pending, resolve it on the main page after protecting both versions.
- For a temporary service or rate-limit error, wait and retry rather than repeatedly signing out or deleting cloud data.
An import or restore failed
Confirm the file type and choose the matching HTML, single-workspace JSON or all-workspace JSON action. Check the destination and file format. HTML imports and single-workspace restore are subject to editing and capacity limits; all-workspace recovery restore is not subject to those Free capacity gates. Use a backup version supported by the extension; do not hand-edit IDs or file contents to bypass validation. Keep the original file and current collection until the result has been checked.
A control or shortcut does not work
Check for a read-only workspace or reached bookmark limit. For shortcuts, inspect the browser's actual assignments and try an ordinary web page. For a missing bookmark, clear search and filters and inspect the correct workspace's Trash. Close and reopen the popup or reload the main page before taking destructive steps.
Collect safe diagnostic details
Note the extension version, browser version, exact action and visible error message. Provide a sanitized screenshot if needed. Do not send tokens, authorization codes, passwords, full redemption codes or bookmark export files. The support guide lists the safe details to include.